We are committed to meeting the needs of our customers, with regards to quality, standard and good service, emphasizing our hotel’s identity as a placefor relaxation and to ensure that our guests receive the highest satisfaction.
To achieve the above policy, we must do the following:
1. Effectively manage work according to the hotel policies and guidelines. This is accomplished by to the principles of simplicity (Knowing the reasoning behind these principlesand the need to understand business sustainability).
2. Focus on customer service and the cleanliness of the hotel. We work with the concept of "We love our hotels like our home;
we welcome our guests as family."
3. Strengthen the ethical standards of employees; expect moral values by adhering to “Being Frugal, Be Diligent, Be Honest, and Decline all vices”.
4. Coordinate with our staff and listen to their thoughts and experiences within the organization. This allows us to work together in accordance
with specified policies.
Therefore, all employees at all levels of the organization must understand and apply these policies, throughout.
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